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ACE Motoren

Privacy Policy

Terms of Service and Privacy Policy

PART A: TERMS OF SERVICE

Last updated: 5-October-2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your use of the website [https://acemotoren.com/] (“Website”) and the services offered by [registered entity name], trading as ACE Motoren, having its office at 5th Floor, 505, Horizon Tower, Jewel Of India, JLN Marg, Jaipur, Rajasthan 302017, India (“ACE Motoren”, “we”, “us”, “our”).

By accessing the Website, submitting an enquiry, or engaging our services, you agree to these Terms, our Disclaimer and our Privacy Policy. If you do not agree, please do not use the Website or our services. These Terms are an electronic record under the Information Technology Act, 2000 and do not require physical or digital signatures.

2. Definitions

  • “Client” means any individual or entity that engages ACE Motoren for services.
  • “Services” means the consultancy, sourcing, sales, facilitation and related services described in clause 4.
  • “Engagement Agreement” means a written agreement, quotation, proforma or booking confirmation signed or accepted by the Client and ACE Motoren for specific Services.
  • “Third-Party Provider” means any dealer, manufacturer, importer, bank, NBFC, insurer, applicator, logistics provider, authority or other party not owned by ACE Motoren.

3. Eligibility

You must be at least 18 years old and legally competent to contract under the Indian Contract Act, 1872. If you act for a company, firm or trust, you confirm you are authorised to bind it.

4. Our Services

ACE Motoren provides curated advisory and coordination services for luxury automotive clients, which may include:

  1. New luxury vehicle buying advisory, acquisition consulting and allocation guidance;
  2. Pre-owned vehicle selling support, including valuation, listing and sale, directly or on behalf of the owner;
  3. Paint Protection Film (PPF), ceramic coating and detailing services;
  4. Advisory and facilitation for auto finance and insurance;
  5. Service and maintenance assistance and consultation;
  6. Vehicle registration, transfer and documentation support;
  7. Delivery coordination; and
  8. End-to-end consultation across the overall purchase journey.

The scope, fees and timelines of each service are set out in the relevant Engagement Agreement. Where these Terms conflict with an Engagement Agreement, the Engagement Agreement prevails for that engagement.

5. Nature of Our Role

  1. For new vehicles, ACE Motoren acts as a consultant and facilitator. Unless the Engagement Agreement says otherwise, the sale contract is between the Client and the dealer or manufacturer, and their terms apply.
  2. For pre-owned vehicles that ACE Motoren sells directly, ACE Motoren acts as seller or as agent of the owner, as stated in the Engagement Agreement or invoice.
  3. Nothing in these Terms creates a partnership, joint venture, employment or fiduciary relationship, except as expressly agreed in writing.

6. Engagement Process

  1. An enquiry or consultation does not bind either party.
  2. A binding engagement arises only when the Client signs or accepts an Engagement Agreement and pays any advance or fee due under it.
  3. ACE Motoren may decline or discontinue any engagement at its discretion, including where verification, compliance or ethical concerns arise, subject to refund of unutilised amounts as per clause 9.

7. Client Responsibilities

The Client agrees to:

  1. Provide accurate, complete and lawful information and documents, including identity, address, KYC, income and ownership documents;
  2. Respond promptly to requests so that timelines can be met;
  3. Make payments on time and through legitimate banking channels;
  4. Inspect vehicles, documents and work done, and report concerns promptly in writing;
  5. Comply with all laws applicable to the purchase, ownership, finance, insurance and use of the vehicle.

ACE Motoren may rely on the information provided by the Client without independent verification, except where our engagement expressly includes verification.

8. Compliance, KYC and Anti-Money-Laundering

ACE Motoren and Third-Party Providers may require KYC and source-of-funds information under applicable law, including the Prevention of Money-laundering Act, 2002 and related rules. We may refuse or suspend a transaction if information is incomplete, inconsistent or suspicious, and we may report to authorities where the law requires. Cash dealings above limits permitted by law are not accepted.

9. Fees, Payments, Cancellation and Refunds

  1. Fees. Consultancy, facilitation and service fees are stated in the Engagement Agreement or quotation. Unless stated otherwise, they are exclusive of GST and other applicable taxes.
  2. Advance and booking amounts. Booking, token or advance amounts secure allocation, a vehicle or a service slot, and are applied to the final amount due.
  3. Consultancy fees. Fees for work already performed (research, sourcing, negotiation, inspections, documentation) are non-refundable to the extent the work was done.
  4. Amounts paid to Third-Party Providers. Refunds of amounts paid to dealers, manufacturers, insurers, banks or authorities are governed by their policies. ACE Motoren will assist in good faith but cannot guarantee a refund.
  5. Pre-owned vehicles. Sold “as is, where is” unless a written warranty is issued. Cancellation after confirmation is subject to the booking terms in the invoice or agreement.

10. Pricing, Availability and Timelines

Prices, taxes, duties, allocation, waiting periods, offers and delivery dates are controlled largely by manufacturers, dealers and government policy. All figures on the Website or in conversations are indicative until confirmed in writing. We do not guarantee any date or allocation unless stated in the Engagement Agreement.

11. Finance and Insurance

Financing and insurance are provided only by regulated lenders and insurers, subject to their eligibility, approval and terms. ACE Motoren does not guarantee approval, interest rates, premiums or claim settlement. The Client’s contract for finance or insurance is directly with the provider.

12. Registration and Documentation

Registration, transfer, permits, number allotment and related approvals are decided by the relevant Regional Transport Office or authority under the Motor Vehicles Act, 1988 and related rules. ACE Motoren assists with filing and follow-up but does not control outcomes or timelines. Statutory fees and taxes are borne by the Client.

13. PPF, Detailing and Add-On Services

Service outcomes depend on the vehicle’s condition, the products used and subsequent care. Warranties on films, coatings and products are provided by their manufacturers or applicators on their terms. Warranty is void if the Client or a third party tampers with or improperly maintains the treated surface. Minor cosmetic variation is not a defect.

14. Delivery

Delivery is coordinated with the dealer or seller. Risk in the vehicle passes as per the sale contract. The Client must inspect the vehicle and documents at delivery and note discrepancies in the delivery acknowledgement. Transit, storage and logistics are subject to the terms of the relevant provider.

15. Third-Party Providers

We select Third-Party Providers with reasonable care but do not control them. ACE Motoren is not responsible for their acts, omissions, products, pricing, delays or insolvency. Claims regarding their goods or services must be made against them, and ACE Motoren will reasonably assist the Client in doing so.

16. Confidentiality

ACE Motoren will keep Client information confidential and use it only to deliver the Services, except where disclosure is required to Third-Party Providers for the transaction, to professional advisers under confidentiality duties, or under law. The Client agrees to keep ACE Motoren’s pricing, commercial terms and proprietary methods confidential.

17. Intellectual Property

All content on the Website, including text, graphics, logos, design, photographs and software, belongs to ACE Motoren or its licensors and is protected by Indian intellectual property laws. Vehicle brand names and logos belong to their owners, and their use does not imply endorsement or affiliation. You may view the Website for personal use but may not copy, scrape, reproduce, modify or commercially exploit it without written permission.

18. Acceptable Use of the Website

You agree not to:

  1. Provide false or misleading information or impersonate any person;
  2. Use the Website for unlawful, fraudulent or defamatory purposes;
  3. Introduce malware, probe vulnerabilities, or interfere with the Website’s operation;
  4. Use bots or scrapers to extract data without permission;
  5. Infringe the rights of ACE Motoren or any third party.

We may suspend or block access for breach of this clause.

19. Communications Consent

By sharing your contact details, you agree that ACE Motoren may contact you by phone, SMS, email and messaging apps (including WhatsApp) about your enquiry, services and related updates. You can opt out of marketing communications at any time by writing to us or using the opt-out link. Service and transactional messages may continue while an engagement is active.

20. Disclaimer of Warranties

The Website and its content are provided “as is” and “as available”. Subject to law, we disclaim implied warranties of accuracy, completeness, fitness for a particular purpose and uninterrupted availability. Please read our Disclaimer, which forms part of these Terms.

21. Limitation of Liability

  1. To the extent permitted by law, ACE Motoren is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss of use.
  2. ACE Motoren’s total liability arising from any engagement is limited to the fees actually received by ACE Motoren for that engagement [edit as agreed].
  3. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under law, including rights under the Consumer Protection Act, 2019.

22. Indemnity

The Client shall indemnify ACE Motoren against losses, claims and reasonable costs arising from the Client’s breach of these Terms, false or forged documents or information, unlawful use of the vehicle, or violation of any law.

23. Force Majeure

ACE Motoren is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, pandemics, strikes, government orders or policy changes, supply disruptions, manufacturer or dealer actions, and failures of banking, power or internet systems.

24. Suspension and Termination

Either party may terminate an engagement by written notice as per the Engagement Agreement. ACE Motoren may suspend or terminate immediately for non-payment, breach, suspected fraud or legal non-compliance. Clauses that by nature should survive termination (including payment, confidentiality, liability, indemnity and governing law) will survive.

25. Governing Law, Dispute Resolution and Jurisdiction

  1. These Terms are governed by the laws of India.
  2. The parties will first try to resolve disputes through good-faith discussion for [30] days.
  3. Unresolved disputes will be referred to arbitration by a sole arbitrator appointed by mutual consent, under the Arbitration and Conciliation Act, 1996. The seat and venue will be Jaipur, and the language will be English.
  4. Subject to the above, courts at Jaipur, Rajasthan have exclusive jurisdiction.
  5. Nothing here prevents a consumer from approaching a Consumer Commission where the law permits.

26. General

  • Entire agreement: These Terms, the Disclaimer, the Privacy Policy and any Engagement Agreement form the whole agreement on their subject.
  • Severability: If any clause is held invalid, the rest remains in force.
  • Waiver: Failure to enforce a right is not a waiver of it.
  • Assignment: The Client may not assign rights without our written consent.
  • Notices: Notices to ACE Motoren must be sent to acemotorenindia@gmail.com and 5th Floor, 505, Horizon Tower, Jewel Of India, JLN Marg, Jaipur, Rajasthan 302017, India. Notices to the Client may be sent to the contact details they provided.
  • Changes: We may update these Terms. The updated version applies from its posting date, and continued use means acceptance.

PART B: PRIVACY POLICY

Last updated: 5-October-2026

1. About This Policy

This Privacy Policy explains how [registered entity name], trading as ACE Motoren (“ACE Motoren”, “we”, “us”), collects, uses, shares and protects your personal data when you use our Website or Services. It is framed under the Digital Personal Data Protection Act, 2023 and the rules made under it, the Information Technology Act, 2000 and, until superseded, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

For this policy, ACE Motoren is the “Data Fiduciary” and you are the “Data Principal”.

2. Personal Data We Collect

a) Information you give us:

  • Name, phone number, email address, city and address;
  • Vehicle preferences, budget, trade-in details and service requirements;
  • KYC and identity documents (such as PAN, Aadhaar-based address proof where lawfully permitted, passport, GST details, company or trust documents) where needed for a transaction;
  • Financial information needed for finance or insurance facilitation (such as income documents and bank statements);
  • Vehicle documents (RC, insurance, challans, service records);
  • Communications with us by call, email, WhatsApp or forms.

b) Information collected automatically:

  • IP address, device and browser type, pages visited, time spent, referral source, approximate location;
  • Cookies and similar technologies (see clause 9).

We do not knowingly collect more than is needed for the purpose. We do not collect payment card details on the Website unless a payment gateway is integrated, in which case the gateway handles them directly.

3. How We Use Your Data

We process personal data for the following purposes:

  1. Responding to enquiries and providing consultation;
  2. Delivering Services, including sourcing, sales, registration, insurance, finance facilitation, detailing and delivery;
  3. Verifying identity and complying with KYC, anti-money-laundering, tax and other legal obligations;
  4. Coordinating with dealers, banks, insurers and authorities on your behalf;
  5. Billing, payments and record-keeping;
  6. Customer support, feedback and dispute resolution;
  7. Sending service updates and, with your consent, marketing and offers;
  8. Improving the Website, analytics and security, and preventing fraud;
  9. Establishing or defending legal claims.

4. Legal Basis: Consent and Legitimate Uses

We process your data based on your consent, which you give by submitting a form, sharing information with us or engaging our Services. We may also process data without consent for “legitimate uses” recognised by law, such as complying with legal obligations, responding to court or government requests, or performing functions you have voluntarily requested. You may withdraw consent at any time (see clause 10), but this does not affect processing done before withdrawal, and we may be unable to continue services that depend on that data.

5. Sharing and Disclosure

We do not sell your personal data. We share it only as needed with:

  • Dealers, manufacturers and importers for booking, allocation and delivery;
  • Banks, NBFCs and insurers for finance and insurance;
  • Government authorities, such as transport offices, for registration and compliance;
  • Service providers such as detailing and PPF applicators, logistics partners, IT, hosting, CRM, analytics, communication and payment providers, who act on our instructions under confidentiality obligations;
  • Professional advisers such as lawyers, auditors and accountants;
  • Authorities and courts where required by law or to protect rights and safety;
  • Successors in the event of a merger, restructuring or sale of the business, subject to this policy.

Sharing is limited to the data needed for each purpose.

6. Cross-Border Transfers

Some of our service providers (for example cloud, email or analytics tools) may process data on servers outside India. We transfer data only where permitted by law and take reasonable steps to ensure appropriate protection.

7. Data Retention

We keep personal data only as long as necessary for the purposes above or as required by law (for example, tax, accounting and compliance records, which may need to be kept for several years). After that, we delete or anonymise it. Enquiry data from prospects who do not engage us is kept for up to 6 months unless you ask us to delete it sooner.

8. Data Security

We use reasonable technical and organisational safeguards, including access controls, encryption where appropriate, secure storage and staff confidentiality obligations. No system is completely secure. If a personal data breach occurs, we will notify the Data Protection Board of India and affected individuals as required by law.

9. Cookies and Tracking

The Website may use cookies and similar technologies to make the site work, remember preferences, understand usage (for example through analytics tools) and measure marketing. You can control cookies through your browser settings or any cookie banner we provide. Disabling some cookies may affect site functionality.

10. Your Rights

Subject to law, you have the right to:

  1. Access a summary of the personal data we process about you and the parties we have shared it with;
  2. Correct inaccurate or incomplete data and update it;
  3. Erase data that is no longer needed, unless retention is required by law;
  4. Withdraw consent at any time, as easily as it was given;
  5. Grievance redressal: raise a complaint with us and, if unresolved, approach the Data Protection Board of India;
  6. Nominate another person to exercise your rights in the event of your death or incapacity.

To exercise these rights, write to our Grievance Officer at the details in clause 13. We may need to verify your identity first. Giving false information or filing frivolous complaints may have consequences under law.

11. Marketing Communications

With your consent, we may send offers, event invitations and updates. You can opt out through the unsubscribe link, by replying STOP, or by writing to us. We will still send essential service messages about active engagements.

12. Children

Our Website and Services are not directed to anyone under 18. We do not knowingly collect personal data of children without verifiable consent of a parent or lawful guardian. If you believe a child’s data has been shared with us, please contact us and we will delete it.

13. Third-Party Links

The Website may link to third-party sites or social media pages. We are not responsible for their privacy practices. Please review their policies.

14. Changes to This Policy

We may update this Policy to reflect changes in law or our practices. The updated version will be posted with a new “Last updated” date. Where changes are material, we will notify you as required by law.

15. Governing Law

This Policy is governed by the laws of India, and disputes are subject to clause 26 of the Terms of Service.